Liability

THE CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT OUTDOOR ACTIVITIES (INCLUDING HIKING, BACKPACKING, ROCK CLIMBING, KAYAKING, BIKING, AND CAMPING) COME WITH INHERENT RISKS OF INJURY OR DEATH. EPOAL USA provides gear and is not liable for injuries, damages, or losses. The customer agrees to "hold harmless" EPOAL USA and its employees.

Reservations

Reservations should be made at least 6 business days in advance.
A valid credit or debit card is required.
Your card will be authorized for the rental cost and one-way shipping; it will be charged near the shipping date or within 30 days.
Substitutions may apply based on availability.

Cancellation

Full refunds are available if canceled 10 full days before delivery.
Cancellations with less than 10 days' notice may result in store credit or a fee.
Minor changes are allowed until shipping.

Rental Guarantee

Gear is inspected for cleanliness and proper function.
Notify EPOAL USA immediately if there are issues upon delivery.
If gear is defective and cannot be replaced, a full refund will be issued.

Shipping Policy

One-way shipping costs are calculated by weight.
Shipping to U.S. locations generally takes 1–5 business days.
If expedited shipping is needed, additional fees may apply.
Orders over 150 pounds require a custom quote.
Return gear using a tracked carrier. Return label available upon request.

Return Address:
EPOAL USA
8529 Mid County Industrial Dr,
St. Louis, MO 63114, USA
📞 314.917.8917

Start Date

Rental period starts on the delivery date or the requested date (whichever is later).
Recommended to start rental at least one day before departure.

End Date

Rental period ends on the return ship date or the date in your order.
Minimum rental period is 3 nights.

Security Deposit

No security deposit is required.
In case of damage, loss, or theft, you may be charged up to the manufacturer's suggested retail price (MSRP).

Cleaning

Sleeping bags are laundered between rentals.
Return gear dry to avoid mold or mildew.

Damaged Gear

You are responsible for excessive damage (tears, stains, missing parts).
Repair fees may apply.

Late Fees

Late returns may incur daily charges.
If gear is needed for another customer, you may be charged for an additional 3-day rental.
Maximum late fee equals the MSRP of the rented item.

Shipping Losses and Delays

Full refund for lost or destroyed gear during shipping.
Delays due to carrier error may qualify for a refund if unusable.
You are responsible for gear until it is returned to EPOAL USA.

Disputes

All legal disputes will be handled in a court located in St. Louis, Missouri, under Missouri State law.

Rental Policies