EPOAL is a pioneering brand that combines cutting-edge electric vehicle technology with eco-friendly camping solutions, offering premium gear and innovative membership programs for outdoor enthusiasts.

EPOAL Elite Membership is our exclusive membership program offering different levels of benefits—from basic discounts and access to essential camping gear to advanced perks like custom gear packages, seasonal blind boxes, and VIP support.

Simply click the “Join Now” , select the membership level that suits your needs, and complete the registration through our secure payment system.

Blind boxes are surprise packages delivered on a regular schedule, containing exclusive camping gear, accessories, and sometimes discount vouchers or gifts. Their content varies by season and membership level to provide a unique experience every time.

We accept major credit cards, PayPal, and other secure payment methods via Shopify Payments or our subscription management services.

We offer free shipping on eligible orders for Advanced and VIP members. Shipping times vary by location, and tracking details will be provided once your order is dispatched.

You can reach our customer support team via the “Contact Us” page on our website or email us at contact@epoal.com. Our team is available 24/7 to assist you.

Yes, you can cancel your membership at any time. Please refer to our cancellation policy in the membership FAQ section or contact our support team for assistance.

Log in to your member account on our website, go to the account settings, and update your personal details, payment information, or shipping address as needed.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.